You may return your goods for an exchange or full refund within 14 days of receiving them. Customers are responsible for the return shipping costs except in the event that you received an incorrect or defective item.
Customers are under a duty to take reasonable care of goods whilst in their possession as per The European Consumer Protection (Distance Selling) Regulations 2000**. Please return the item with the original packaging where possible.
Returned Items MUST be marked as Returned Goods on International shipments.
Failure to do so may incur a charge.
**DSR Applicable to countries within the EU.
If you need to return or exchange an item, First, login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Please do not return your item until this is authorised as in some circumstances we may need to send a courier to collect. We'll notify you via e-mail of your refund or exchange once we've received and processed the returned item.
Please note failure to submit a returns request in this way may result in a delay in processing any exchange or refund.
Then, simply download and print the return form from below, complete in full and include this in your return parcel.
We offer a FULL no quibble exchange policy, but are not responsible for return shipping costs if you simply want to exchange an item.
You will receive your refund* within 30 days from cancelling the order or returning goods, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Return Item Address : (Please submit a return item request in your account first)
Jagerstore.co.uk116 Skegby LaneMansfieldNottinghamshire UKNG19 6PG